Eoghan McCabe

We launched a lot today:
* @fin_ai now does Customer Success
* It has skills letting it dynamically work out how to solve unseen problems
* Operator has massive new features
* Intercom Helpdesk has a new Copilot & Human In the Loop features
* 3 new CX models released
* + more

Irish citizenship certificates

+472% since 2020

This is exactly how history will see our generation's European leaders and their policies. It's perfectly predictable and the Overton window is already on the move. Your previously "racist" views will soon enough be common sense, even amongst those who called you a racist.

Another beautiful day in Ireland

Probably nothing

If there's anyone out there who'd like to work on a small app design project on a freelance basis to help build something quite silly, new, and fun to compliment a novel IRL business experience, I hope they will DM me (:

Nope. SF is about what you have accomplished. But it's polluted by an insincerity where people pretend that they're not motivated by money. This insidiously makes room for some of the anticapitalist ideas SF is famous for. Which is why we need Ferraris.

Perfection from @DHH. The beneficiaries of capitalism have an obligation to demonstrate that it works. It's worth noting that there are no Ferraris in San Francisco.

We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.

Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today.

Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers.

To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us.

To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything.

To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me.

And now, time to get back to work. See you at our next product launch in a couple weeks. (:

Fin Voice 2 is live! This is a major one for our category. Acceptable (and exceptional) voice has finally arrived. Click through to play with our live demo.

Two months ago, we announced Apex 1.0, the world's first proprietary CX model that beat all foundation models on resolution rate, latency, and cost for customer experience use cases. No other company, whether new startup, or incumbent has since released anything comparable.

Today, we release a further brand new model called Apex Flash. A smaller model with high performance, but specifically designed to be even faster. There are instances where you're happy for a model to take its time, but in many cases, time will always be of the essence. That's where our new model comes in. And tomorrow, we're announcing our first major new product that runs on Apex Flash…

In the latest episode from Soon… Mr. @dagsen vibecodes a unitree into an autonomous being at America’s first humanoid robot store! (I don't really know what this sentence means but I will watch the video and I hope you will too…)

This is an excellent analysis of our name change by one of the greatest living business theorists, @bmoesta. Obviously, it's an epic glaze of @destraynor and I, but I'm sharing more just as an educational perspective on our decision. He describes this through his lens of jobs-to-be-done, and the essential point is that for software companies to stay relevant and alive, they may need to think about solving a higher-level job with AI rather than just enhancing their existing solution to solve the same job. This is where basically all software is failing at the moment, in my opinion.

Question: Who’s actually writing seed checks for consumer in 2026? Please drop names

We’re launching our next major new product live from SF tonight. I think this one will be interesting even for those with no need for Fin. Will be a great demo of what the future of work software will look like.

Stream starts at 6.15pm PT.

fin DOT ai SLASH hello

YC have oversold their "investors are dumb" meme and are doing young founders a disservice. Conviction is key, but don't waste your life if your idea's not landing. If you unsuccessfully poll 100 investors, have some self awareness. Maybe the problem is them. But maybe it's you.

This is a hypey little self-serving marketing video, but it also shows you the future of ecommerce. You'll see this very, very soon with your favorite indie brands, but I'm pretty certain that this model will be core to the online shopping experience on sites like Amazon in just ~two years.