ServiceNow

@Bundesliga_DE now resolves 89% of fan inquiries at first contact.

By bringing seven digital fan channels altogether on ServiceNow CRM, teams have a single view of fan interactions and can deliver faster, more consistent support at scale.

Learn how they're transforming the fan experience: newsroom.servicenow.com/press-releases…

Got a story, lesson, or breakthrough worth sharing? There's only one way to tell it.

The Knowledge 2027 Call for Speakers is officially open.

Submit your Expression of Interest by October 30 for the chance to speak at Knowledge in Las Vegas or other ServiceNow events worldwide in 2027. Apply today: bit.ly/46ZCzPh

Say hello to Flow by ServiceNow. 👋 ​

Request access ➔ letsflow.ai

We're gearing up for tonight's @NHL season opener with a little game of our own. #NHLFaceOff

What does AI without ServiceNow feel like? We figured showing was easier than telling. 🎾

Every company is investing in AI. Few are seeing it pay off. That gap is what the inaugural @Fortune AIQ Summit is built to close—and we're a presenting partner.

On October 1 in New York, executives from the Fortune AIQ 75 will get candid about what separates AI that scales from AI that stalls. The technology is half the story. Judgment, creativity, and trust are the other half.

Join us in NYC. bit.ly/4zEHfXO

AI moves fast. Oversight has to move faster.

Join us August 27 to see ServiceNow AI Control Tower in action and learn how to govern every agent, everywhere—without slowing innovation down. servicenow.com/live?utm_campa…

Nine cities. One mission: move from AI chaos to AI control. Get hands-on AT World Forum 2026. Register now: bit.ly/44tveXb

Nine cities. One AI control tower. One path to total business reinvention. Get hands-on at World Forum 2026. Register now: bit.ly/3SHehWq

The legacy security model needs to evolve for the infinite threat landscape. Learn how your security peers are keeping up. Read the report. bit.ly/4pwu3zO

Your people team is running the same orientation conversation for the 50th time this quarter. What if they could focus on the conversations that actually build culture? Helping new hires understand where they fit, what they're expected to own, who to turn to—the stuff that sticks.

AI specialists make it possible, autonomously handling the repetitive workflows so your team can focus on what humans do better.

bit.ly/4vF8jnJ

Most service teams are forced to pick a lane: faster resolutions or quality interactions. AI specialists help you do both.

Customers move faster without the friction of talking to a bot. Your team gets breathing room to scale without burnout. That's not a tradeoff—that's competitive edge.

bit.ly/4vF8jnJ

Nine cities. One hands-on experience where you'll meet your AI control tower and start putting it to work. Register now for World Forum 2026: bit.ly/4xYlnWG

No one gets into IT to clear repetitive tier-1 tickets all day. AI specialists handle that instead—freeing your team to architect the systems, solve the hard problems, and build infrastructure that actually moves the business.

bit.ly/4vF8jnJ

Your workforce is ready for AI. Your operating model isn't.​

That's not a hunch. It's what 2,000 workers across 19 countries and 12 industries told us in the 2026 Enterprise AI Maturity Index.

Employees are more likely than executives to believe AI will improve their work—but 42% say they aren't getting enough training, and 58% say their organization isn't doing a good job connecting AI-enabled workflows across the enterprise.​

When workers are ready but systems aren't, AI ROI takes the hit.​

Learn more: bit.ly/3SrSUIs

@AnthropicAI built two of the most advanced AI models available to enterprises. Then, a government directive shut them off for every customer. 
 
Access to AI is a policy decision now, not just a technical one. Here's what that means for your organization: bit.ly/43J9dDc

We interviewed the founder whose AI agent wiped his production database in nine seconds. Here's what he told us—and what it means for anyone building with AI agents.

bit.ly/4eKa6BC

Want to know how your IT team really feels? Patty’s on it.

Jeremy Crane (@lifeofjer) has been coding for 20 years. He grew up in his father's data center. He is not a vibe coder. And an AI agent still wiped his entire production database in nine seconds.

We sat down with him to ask the questions the internet couldn't stop debating. Hear his full conversation with ServiceNow’s @SeanJRegan: bit.ly/4uC5JgK

Most organizations deploying agentic AI are paying for a capability they haven't built for.

We surveyed 4,500 executives across 12 industries and found that more than half are using AI agents as a set of disconnected assistants—handling tasks, not completing work. Only a small percentage have moved to full orchestration, where agents hand off to each other, manage exceptions, and close out processes end-to-end.

How did they get there? Our study breaks down what these AI leaders built differently—from how they structure agent workflows to how they govern decision-making across them. Dig in: bit.ly/3Qev5mP