Genesys

Making time for mental health is an important part of our #OneGenesys culture.

In recognition of #WorldMentalHealthDay, colleagues around the globe share the everyday practices that help them recharge, reset and feel their best.

A major shift in AI is underway: AI won’t just work for businesses. It’ll work for customers, too.

Genesys is working with @SierraPlatform, @Meta and other industry partners on Personal Agent Protocol — an open standard for what comes next.

Read more: gsys.cx/47JdLva

There's always something new to discover on the Genesys Orchestrators platform.

See how Thomas Vickery and Adam Thomas from Admiral are making the most of their experience.

Join the Orchestrators community: gsys.cx/4yUt805

In her latest Forbes Human Resources Council article, Genesys Chief People Officer Eva Majercsik explores how #AI can change where people focus their time at work.

🔗: gsys.cx/4hvOydz

Future-proofing your CX strategy starts with knowing what’s coming next. 👀

7,300+ consumers and CX leaders shared what they’re seeing.

Get the 2026 State of Customer Experience Report: gsys.cx/4rRFwLl

Genesys has once again been named a Leader in The @IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment. 🎉

Discover why Genesys is a Leader: gsys.cx/4jGf6tW

The numbers add up. ➕

@UjjivanBank is using #GenesysCloud to build more efficient, accessible and personalized banking experiences for 10M+ customers.

See the story behind the results: gsys.cx/4jDvknA

This is agentic AI in action. ⚡

With #GenesysCloud Agentic Virtual Agent, @riachuelo has achieved 84% self-service resolution while increasing customer satisfaction by 60% and reducing technology costs by 26%.

Get the full story: gsys.cx/3VlCHGi

We’re on our way. 🚌💨

Xperience on Tour is headed across the U.S. this fall, bringing CX leaders together to explore what it takes to win in the agentic era.

Catch us at an upcoming stop: gsys.cx/4dKExqt

Great brands don’t just gain customers. They earn advocates.

Rebecca Mequin, Head of CX at Ferrari, joins the inaugural Xperience Podcast to explore the psychology of brand love and creating customers for life.

Watch the episode: gsys.cx/4yXU8eu

That’s a wrap on @LaverCup 2026. From the team benches to live match commentary, Fan Radio presented by Genesys brought fans closer to the action throughout an unforgettable weekend in London. Here’s to experiences that bring us closer.

🔗 gsys.cx/4iOiLWg

Turns out the best CX transformation isn't a moonshot. It's just letting AI and humans do the jobs they're actually good at.

Check out the full ProbeCX story: genesys.com/customer-stori…

Months of preparation. One unforgettable weekend.

Who've you got—Team World or Team Europe? 🎾 #LaverCup

Fourth year, same purpose 🙌

Genesys is honored to be named a 2026 TrustRadius Tech Cares Award winner thanks to a team that shows up with heart, year after year.

Hear it from our customers: gsys.cx/4yBbYDP

🎙️ Something worth listening to is coming.

Stay tuned...

Be the first to know: gsys.cx/4h8gYca

Build AI where it matters.

At Genesys, our teams are putting #AI to work across billions of customer moments and solving complex challenges at global scale.

Ready to help shape what comes next?

Explore open roles: gsys.cx/4yBPAKG

Nothing says "we're serious about patient care" like finally ditching six disconnected systems. 🙌

Yale New Haven Health's move to #GenesysCloud explained → genesys.com/customer-stori…

Thrilled to have @IanJamesPoulter stop by #Xperience26 to spend time with Genesys customers and partners and share his perspective on what it takes to reach the next level. ⛳️

There's no better time than 𝙣𝙤𝙬.

Let's level up, orchestrate and lead what comes next in the agentic era.

#Xperience26

#Xperience26, you were good to us.