Srini Sekaran
@srinisekaran
We all need a system that preserves customer context.
Today’s tools act like a lossy compression algorithm. As customers move down the funnel, we lose a lot of the context behind why the customer’s even engaging with a company.
Today’s tools act like a lossy compression algorithm. As customers move down the funnel, we lose a lot of the context behind why the customer’s even engaging with a company.
Jaya Gupta@JayaGup10 · Dec 22, 2025Every other week the same debate comes back: agents kill everything vs systems of record survive. It's a fun debate. It's also the wrong one.
The better question: do entirely new systems of record emerge? Systems of record for decisions, not just objects. And do those become the
Open quoted post →The better question: do entirely new systems of record emerge? Systems of record for decisions, not just objects. And do those become the
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