Privacy Policy

Privacy Policy

Last updated: August 2025

This Privacy Policy describes how PeekX ("we", "us", or "our") collects, uses, and protects your information when you use our AI-powered video analysis service (the "Service").

1. Information We Collect

1.1 Personal Information

We collect the following personal information:

  • Account Information: Name, email address, username, and profile image
  • Authentication Data: Passwords, passkeys, two-factor authentication data
  • Contact Information: Email address for notifications and support
  • Payment Information: Billing address, payment method details (processed by third-party providers)

1.2 Usage Data

  • Analysis History: YouTube video URLs submitted for analysis, analysis results, timestamps
  • Service Usage: Number of analyses performed, subscription tier, quota usage
  • Technical Data: IP address, browser type, device information, operating system

1.3 Video Data

  • YouTube Video Information: Video IDs, titles, durations, platform details
  • Analysis Results: Peak moment timestamps, engagement scores, algorithm parameters

1.4 Communication Data

  • Support Interactions: Messages sent through our support channels
  • AI Chat Data: Conversations with our AI features (if applicable)

2. How We Use Your Information

2.1 Service Provision

  • To provide video analysis services
  • To process and analyze YouTube videos for peak moments
  • To maintain and improve our AI algorithms
  • To manage your account and subscription

2.2 Communication

  • To send service-related notifications
  • To respond to customer support inquiries
  • To send marketing communications (with your consent)

2.3 Analytics and Improvement

  • To analyze usage patterns and improve our service
  • To develop new features and functionality
  • To ensure service security and prevent abuse

2.4 Legal Compliance

  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • To enforce our Terms of Service

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with:

  • Payment Processors: For billing and subscription management
  • Email Service Providers: For sending notifications and support
  • Analytics Services: For usage analytics and service improvement
  • Cloud Storage Providers: For data storage and backup
  • AI Processing Services: For video analysis and algorithm processing

3.2 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes
  • Protect against fraud or security threats
  • Enforce our agreements
  • Protect the rights and safety of users

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption: Data is encrypted in transit and at rest
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Security Audits: Periodic review and update of security practices
  • Incident Response: Procedures for responding to security incidents

5. Data Retention

5.1 Personal Data

  • Account Data: Retained while your account is active and for 3 years after account deletion
  • Analysis History: Retained for 2 years or until you delete specific analyses
  • Payment Data: Retained according to legal and regulatory requirements

5.2 Automatic Deletion

We automatically delete:

  • Temporary analysis files within 30 days
  • Failed analysis attempts within 7 days
  • Inactive accounts after 3 years of inactivity

6. Your Rights

6.1 Access and Control

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a portable format
  • Restriction: Limit how we process your data

6.2 Account Management

  • View Analysis History: Access all your video analyses
  • Delete Analyses: Remove specific analyses from your history
  • Account Deletion: Delete your entire account and associated data

6.3 Marketing Communications

  • Opt-out: Unsubscribe from marketing emails at any time
  • Update Preferences: Modify your communication preferences in account settings

7. Cookies and Tracking

7.1 Essential Cookies

We use cookies necessary for:

  • User authentication and session management
  • Service functionality and performance
  • Security features

7.2 Analytics Cookies

We use analytics services to understand how users interact with our service. This data is anonymized and aggregated.

7.3 Cookie Management

You can control cookies through your browser settings, though disabling essential cookies may affect service functionality.

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions where applicable
  • Other legally recognized transfer mechanisms

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. Third-Party Services

10.1 YouTube Integration

  • We access YouTube videos solely for analysis purposes
  • We do not store video content, only metadata and analysis results
  • Analysis is performed on video engagement patterns, not content

10.2 Payment Processors

  • Payment information is processed by secure third-party providers
  • We do not store full payment card details
  • Transactions are governed by the providers' privacy policies

11. Data Processing Legal Basis

Under GDPR and similar regulations, we process your data based on:

  • Contract: To provide the service you requested
  • Legitimate Interest: To improve our service and ensure security
  • Legal Obligation: To comply with applicable laws
  • Consent: For marketing communications (where applicable)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Email notification
  • In-app notification
  • Prominent notice on our website

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: support@peekx.app

For data protection inquiries (GDPR): Data Protection Officer: support@peekx.app

14. Data Protection Officer

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Policy. You can contact our Data Protection Officer at support@peekx.app.

15. Supervisory Authority

If you are located in the European Union, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future.